Privacy Policy

1. Introduction

Tame Lumen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tame-lumen.com or use our career counseling services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email, phone number, address)
• Professional information (current job, career goals, work history)
• Educational background
• Career challenges and aspirations
• CV and resume information
• Payment information (processed securely through third-party providers)

2.2 Usage Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide career counseling services and support
• Communicate with you about our services
• Process payments and manage your account
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage and transmission

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how you use our website
• Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings and our cookie consent tool.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and portability of your data
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Objection to processing for direct marketing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Client information: Retained for 7 years after service completion
• Marketing communications: Until you unsubscribe
• Website usage data: Retained for up to 2 years

9. International Data Transfers

Your information may be processed and stored outside of your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not complied with this Privacy Policy or your privacy rights, you have the right to make a complaint to:

• Contact us directly using the information above
• File a complaint with the Information Commissioner's Office (ICO) in the UK
• Contact your local data protection authority